Shipping & Delivery
SHIPPING AND DELIVERY
Last updated: 19 August 2026
At Hairwaxshop, we aim to process and ship every order as quickly as possible. Below you will find information about order processing, delivery times, shipping costs and delivery.
1. Order Processing
Orders placed on business days before 5:00 PM for which payment has been received will, where possible, be processed on the same business day.
Orders placed after 5:00 PM, during weekends or on public holidays will be processed as soon as possible on the next business day.
The actual delivery time depends on the destination country, carrier and selected shipping method.
2. Delivery in the Netherlands
For deliveries within the Netherlands, the usual delivery time is:
1–2 business days after dispatch.
The stated delivery time is an indication and may occasionally be longer due to circumstances involving the carrier.
3. Delivery to Belgium
For deliveries to Belgium, the usual delivery time is:
1–3 business days after dispatch.
Delivery times may depend on the carrier and delivery address.
4. Delivery Within Europe
Hairwaxshop delivers to various European countries.
The average delivery time within Europe is generally:
2–7 business days after dispatch.
The exact delivery time may vary by country and carrier.
5. International Delivery
Hairwaxshop may also ship to countries outside the European Union when the destination is available during the ordering process.
Delivery times depend on the destination country, carrier, selected shipping method and any applicable customs procedures.
International shipments may generally take longer than shipments within the Netherlands and the European Union.
6. Shipping Costs
Shipping costs are calculated based on factors including:
- the delivery country;
- the weight and/or volume of the order;
- the selected shipping method;
- any additional shipping options.
The applicable shipping costs will be shown to you before completing your order.
If a specific shipping promotion or free shipping offer applies, this will be clearly stated on the website or during the ordering process.
7. Track & Trace
When an order is shipped using a Track & Trace service, you will receive a shipping confirmation with the tracking information where available.
You can use this information to track the status of your shipment with the carrier.
8. Delivery Address
The order will be delivered to the address provided during the ordering process.
Therefore, before completing your order, please carefully check:
- name;
- street and house number;
- postal code;
- city;
- country;
- telephone number;
- email address.
Hairwaxshop is not responsible for delays or additional costs arising solely because the customer provided an incorrect or incomplete delivery address.
9. If You Are Not at Home
If you are not at home at the time of delivery, the carrier may:
- leave the package in a safe place;
- deliver the package to a neighbour;
- take the package to a collection point;
- make another delivery attempt.
This depends on the carrier and the selected shipping method.
10. Delays During Transport
Although we do our best to ensure that orders are delivered on time, delays may occur due to circumstances involving the carrier or other circumstances beyond our control.
Examples include:
- extreme weather conditions;
- high volumes at carriers;
- technical problems;
- strikes;
- public holidays;
- customs inspections;
- international transport restrictions.
If we become aware that an order is significantly delayed, we will try to inform you as soon as possible.
Your statutory rights remain fully applicable.
11. Damaged Packaging or Order
Please check your order upon delivery.
If the packaging is visibly damaged, take photographs before opening the package where possible.
If you have received a damaged, defective or incorrect product, please contact us as soon as possible:
Email: info@hairwaxshop.com
Telephone: +31 70 889 0151
Mobile/WhatsApp: +31 6 4990 2721
Please include your order number and, where possible, photographs.
12. Product Not Received
Have you not received your order within the stated delivery period?
First, check the tracking information if it is available.
Then contact us at:
Please include your order number and, if available, the Track & Trace number.
We will check the shipping status and, where necessary, contact the carrier.
13. Customs and Import Charges Outside the European Union
When shipping to countries outside the European Union, import duties, VAT, customs charges or other local fees may apply.
These costs depend on the destination country and local regulations.
Where such costs are payable by the recipient upon importation, they are not included in Hairwaxshop's standard shipping costs.
The customer is responsible for checking any local import regulations and taxes applicable at the destination.
14. Orders to Different Countries
When multiple destination countries are available during the ordering process, the applicable shipping options and costs will be displayed during the ordering process.
Not every product can be shipped to every country. This may be due to, for example:
- statutory import restrictions;
- transport restrictions;
- product restrictions;
- customs regulations;
- availability of transport services.
15. Undeliverable Shipments
If a package is returned to Hairwaxshop due to an incorrect address, refusal of delivery or another circumstance attributable to the customer, we will contact the customer where possible.
A new shipment may be arranged at the applicable shipping costs, to the extent permitted by law.
16. Stock and Shipping
Products displayed as "in stock" are available for ordering.
If a product unexpectedly becomes unavailable, we will inform the customer as soon as possible.
If a product cannot be delivered and the customer has already paid for it, the relevant amount will be refunded in accordance with the applicable statutory rules.
17. Business Orders
Separate arrangements may be made with business customers regarding:
- shipping method;
- delivery time;
- transport costs;
- pallet shipments;
- international shipping;
- minimum quantities.
Such arrangements will be confirmed in writing in advance.
18. Contact Details
Do you have questions about shipping or delivery?
Hairwaxshop
Spui 231
2511 BP The Hague
The Netherlands
Chamber of Commerce (KvK): 89291972
VAT: NL004714101B91
Email: info@hairwaxshop.com
Telephone: +31 70 889 0151
Mobile/WhatsApp: +31 6 4990 2721
Website: www.hairwaxshop.com