PRIVACY POLICY

PRIVACY POLICY

Last updated: 19 August 2026

Hairwaxshop respects the privacy of its customers and website visitors. We consider it important that you know what personal data we collect, why we use this data and what rights you have.

This Privacy Policy applies to the website www.hairwaxshop.com, orders, customer contacts and the services provided by Hairwaxshop.

1. Who Is Responsible for Your Personal Data?

Hairwaxshop
Spui 231
2511 BP The Hague
The Netherlands

Chamber of Commerce (KvK): 89291972
VAT: NL004714101B91
Email: info@hairwaxshop.com
Telephone: +31 70 889 0151
Mobile/WhatsApp: +31 6 4990 2721

Hairwaxshop is the data controller responsible for personal data processed through our online store and services.

2. What Personal Data Do We Process?

Depending on your contact with Hairwaxshop, we may process the following information:

first and last name;
billing and delivery address;
email address;
telephone number;
order and purchase information;
payment and transaction information where necessary to process your order;
information you provide when contacting our customer service;
information required for returns, refunds and complaints;
technical information about your visit to our website;
information necessary to prevent fraud, misuse or security problems.

We do not collect more personal data than necessary for the relevant purpose.

3. Why Do We Use Your Personal Data?

We use personal data for the following purposes:

Orders and Delivery

To process your order, process payment, ship your order and keep you informed about the status of your order.

Customer Service

To handle questions, complaints, returns and other requests.

Payments

To process payments securely and for administrative purposes.

Administration

To properly manage our administration, accounting and legal obligations.

Legal Obligations

To comply with legal obligations, for example regarding administration, taxation, consumer law and fraud prevention.

Website and Security

To ensure that our website functions properly, investigate technical problems and protect our website and systems.

Marketing

Where you have given consent, we may use your email address or other contact details for marketing communications, such as newsletters and special offers.

You can unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

performance of a contract;
legal obligation;
legitimate interest;
consent of the data subject.

Where consent is the legal basis, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Orders and Payments

When you place an order, we process the information necessary to fulfil your order.

Depending on the payment method selected, payment information may be processed by the relevant payment provider.

Hairwaxshop does not always receive all payment information. This depends on the payment method and payment provider used.

Payment information is processed in accordance with the security and privacy policies of the relevant payment provider.

6. Shipping

To deliver your order, we provide the necessary information to the carrier or logistics service provider.

This may include your:

name;
delivery address;
postal code and city;
country;
telephone number;
email address;
order or shipping information.

We only provide information that is necessary to fulfil the delivery.

7. Cookies

Hairwaxshop uses cookies and similar technologies.

Cookies may be used for:

ensuring that the website functions properly;
remembering your shopping cart and preferences;
improving the website;
analysing website usage;
security;
marketing, where the required consent has been obtained.

Non-essential cookies are only placed where the legally required consent has been obtained.

You can adjust your cookie preferences through the cookie settings on our website.

8. Analytics and Statistics

We may use analytics tools to gain insight into the use of our website.

This may allow us to see, for example:

how many visitors our website receives;
which pages are visited;
how visitors navigate through the website;
which parts of the website can be improved.

Where consent is required for such a service, the relevant technology will only be used after the required consent has been obtained.

9. Marketing and Newsletters

When you subscribe to our newsletter or give consent for marketing communications, we may use your email address to send you information about Hairwaxshop products, offers and news.

You can unsubscribe at any time using the unsubscribe option included in the relevant email or by contacting us.

After unsubscribing, we will stop using your data for those marketing purposes, unless we have another legal basis under applicable law to retain certain information.

10. Sharing Personal Data

Hairwaxshop does not sell your personal data to third parties.

We may share personal data with service providers where this is necessary for our business operations, for example:

payment providers;
carriers and logistics partners;
hosting and IT service providers;
online store and software providers;
administrative and accounting service providers;
professional advisers where necessary;
government authorities where we are legally required to do so.

These parties only receive the information necessary for their specific activities.

Where an external service provider processes personal data on behalf of Hairwaxshop, we will, where necessary, make appropriate arrangements concerning the protection of this data.

11. Transfers Outside the European Economic Area

Some service providers we work with may process personal data outside the European Economic Area (EEA).

Where personal data is processed outside the EEA, we ensure that this is carried out in accordance with applicable privacy legislation and that appropriate safeguards are applied where legally required.

12. How Long Do We Keep Personal Data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a statutory retention period applies.

Examples include:

order and invoice information may be retained for the legally required period due to statutory accounting and administrative obligations;
customer service and complaint information is retained for as long as necessary to handle and follow up on the matter;
marketing data is deleted or no longer used for marketing when you unsubscribe, unless another legal basis exists for retaining the information.

13. Security

Hairwaxshop takes appropriate technical and organisational measures to protect personal data against:

loss;
unauthorised access;
unauthorised modification;
disclosure;
destruction;
other unlawful use.

However, no internet connection or electronic storage method can guarantee complete security.

14. Your Privacy Rights

Under applicable privacy legislation, you have, among others, the following rights:

the right to access your personal data;
the right to have incorrect data corrected;
the right, under certain circumstances, to have your data deleted;
the right, under certain circumstances, to restrict processing;
the right to object to certain processing activities;
the right to data portability where legally applicable;
the right to withdraw consent where processing is based on consent.

Would you like to exercise any of these rights? Please contact us.

Email: info@hairwaxshop.com

We may request sufficient information to verify your identity before processing your request.

15. Privacy Complaints

Do you have a complaint about the way Hairwaxshop handles your personal data? Please contact us first at:

info@hairwaxshop.com

You also have the right to submit a complaint to the competent privacy supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) in the Netherlands.

16. Children's Privacy

Our website is not specifically aimed at children.

We ask persons who are under the applicable legal age for independent consent not to provide personal data to us for online services without the consent or involvement of a parent or legal representative where required by law.

17. Links to Other Websites

Our website may contain links to third-party websites.

Hairwaxshop is not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of these websites before providing any personal data.

18. Changes to This Privacy Policy

We may update this Privacy Policy when necessary, for example due to changes in our services, website, legislation or technology used.

The most recent version will be published on this page.