RETURN AND REFUND POLICY – HAIRWAXSHOP

Last updated: 22 August 2026

This Return and Refund Policy applies to orders shipped by Hairwaxshop to:

Austria, Switzerland, Denmark, Spain, France, Greece, Ireland, Italy, Luxembourg, Norway, Poland, Portugal and Sweden.

At Hairwaxshop, we aim to ensure that every order is delivered correctly, complete and in good condition.

1. Statutory Right of Withdrawal

For consumers making an online purchase, the statutory right of withdrawal applicable in the consumer's country applies.

Within the European Union, consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason.

This statutory right applies regardless of whether the product was delivered correctly, completely and undamaged.

Consumers may exercise their right of withdrawal by sending Hairwaxshop a clear statement within the applicable statutory period.

Nothing in this policy limits or excludes any mandatory consumer rights.

2. How to Exercise the Right of Withdrawal

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable withdrawal period:

Email: info@hairwaxshop.com

Please provide, where possible:

• your name;

• order number;

• the product(s) you wish to return;

• order date;

• delivery date; and

• your email address.

You do not have to provide a reason for exercising your statutory right of withdrawal.

You may also use the statutory model withdrawal form. Use of the form is not mandatory.

3. Returning a Product After Withdrawal

If you exercise your statutory right of withdrawal, you must return the product without undue delay and, in any event, no later than 14 days after notifying us of your withdrawal.

Returns should be sent to:

Hairwaxshop
Spui 231
2511 BP The Hague
The Netherlands

We recommend using a tracked delivery service and keeping your proof of postage.

4. Return Costs

When exercising the statutory right of withdrawal, the direct cost of returning the product is normally the consumer's responsibility, provided that Hairwaxshop has properly informed the consumer of this before the purchase.

Where Hairwaxshop is legally required to bear the return costs, no return costs will be charged to the consumer.

Hairwaxshop does not charge a separate restocking fee.

5. Condition of Returned Products

Consumers may inspect and assess a product in the same way they would reasonably be able to do in a physical store.

The consumer may be responsible for any diminished value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

We therefore recommend returning products as far as possible:

• unused;

• complete;

• undamaged; and

• in their original packaging.

Any deduction for diminished value will only be made where legally permitted.

6. Hygiene and Sealed Products

For certain products, the statutory right of withdrawal may be excluded by law for reasons of health protection or hygiene.

This may apply, for example, to products that:

• were delivered sealed;

• have been opened after delivery; and

• are not suitable for return for health protection or hygiene reasons.

A statutory exception will only be applied where the legal requirements for that exception are actually met.

Simply removing a product from its packaging does not automatically cancel the statutory right of withdrawal.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible:

info@hairwaxshop.com

Please provide your order number and, where possible, photographs of:

• the product;

• the damage;

• the packaging; and

• the shipping label.

Hairwaxshop will assess the situation and, where legally required, provide an appropriate solution.

Depending on the circumstances, this may include:

• replacement;

• repair;

• price reduction; or

• full or partial refund.

For defective or incorrectly supplied products, return costs will not be charged to the consumer where Hairwaxshop is legally responsible for those costs.

8. Orders Not Received

If you have not received your order, please contact Hairwaxshop and provide your order number.

We will investigate the shipment and delivery status.

If the order has been lost in transit or has not been delivered and Hairwaxshop is responsible for the situation, we will provide an appropriate solution.

This may include:

• reshipping the order; or

• issuing a refund.

If the order can no longer be delivered, the payment will be refunded in accordance with applicable law.

9. Packages Returned by the Carrier

If a package is returned to Hairwaxshop by the carrier because it could not be delivered to the customer, we will assess the situation and, where possible, contact the customer.

Depending on the circumstances, we may:

• resend the order; or

• refund the order.

Where Hairwaxshop is legally required to provide a refund, the refund will be processed in accordance with applicable law.

10. Refunds

For a valid withdrawal, we will refund the payment received in accordance with the applicable legal requirements.

The refund will normally be made using the same payment method used for the original transaction, unless the consumer expressly agrees to another payment method.

For a complete withdrawal, the original standard delivery costs will also be refunded where legally required.

If the consumer selected a more expensive delivery method than the cheapest standard delivery option available, only the cost of the cheapest standard delivery option will be refunded where required by law.

For a statutory withdrawal, Hairwaxshop may wait with the refund until:

• we have received the returned product; or

• the consumer has provided evidence that the product has been sent back;

whichever occurs first.

11. No Additional Voluntary Return Policy

Apart from the statutory rights available to consumers, Hairwaxshop does not provide an additional voluntary return period for these countries.

This means that Hairwaxshop does not guarantee an additional return period beyond the consumer's statutory rights.

Statutory withdrawal rights and statutory rights relating to defective, damaged, incorrectly supplied or undelivered products remain fully applicable.

12. Exchanges

Hairwaxshop does not offer direct product exchanges.

If a consumer wishes to purchase a different product, the original product may be returned where a statutory return or withdrawal right applies.

The consumer may then place a new order for the desired product.

13. Business Customers

The statutory consumer right of withdrawal does not automatically apply to business customers.

Different return conditions may apply to business orders.

Business customers should contact Hairwaxshop before returning an order.

14. Contact

If you have a question about your order, return, withdrawal or refund, please contact us:

Hairwaxshop
Spui 231
2511 BP The Hague
The Netherlands

Email: info@hairwaxshop.com
Telephone: +31 70 889 0151
WhatsApp: +31 6 4990 2721

Please always include your order number when contacting our customer service, where available.

MODEL WITHDRAWAL FORM

To:
Hairwaxshop
Spui 231
2511 BP The Hague
The Netherlands
Email: info@hairwaxshop.com

I hereby notify you that I withdraw from my contract for the sale of the following goods:

Order number: ............................................

Product(s): ............................................

Ordered on: ............................................

Received on: ............................................

Consumer name: ............................................

Consumer address: ............................................

Date: ............................................

Consumer signature (only if this form is submitted on paper):

............................................